Privacy Policy for Avtar Inc.

Last Updated:

This Privacy Policy describes how Avtar Inc. ("we," "us," or "our") collects, uses, processes, stores, and shares your information when you use our AI Assistant application (the "App"). We are committed to protecting your privacy and handling your data transparently and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where relevant.

By using the App, you agree to the collection and use of information in accordance with this policy.

1. Introduction & About Us

Avtar Inc is an innovative company focused on providing intelligent AI assistant solutions designed for (but not limited to) the following purposes: enhance productivity, provide information, automate tasks. This Privacy Policy explains our practices regarding the information we collect to operate, maintain, and improve our App and services.

2. Information We Collect

We collect various types of information to provide and improve our App, which may include personal data. The types of information we collect depend on how you interact with our App.

2.1 Information You Provide Directly to Us:

• Account Information: When you create an account, we may collect your name, email address, username, password, and any other information you choose to provide (e.g., date of birth, profile picture).
• User Input / Prompts & Outputs: We collect the text, voice commands, images, files, or any other content you input into the AI Assistant ("Prompts") and the responses or content generated by the AI Assistant based on your Prompts ("Outputs").
• Feedback & Communications: If you contact us for support, send us feedback, or participate in surveys, we collect the content of your communications and your contact information.

2.2 Information Collected Automatically (from your device and usage):

• Device Information: We collect information about the device you use to access the App, including device model, operating system, unique device identifiers, IP address, mobile network information, and system language.
• Usage Data: We collect information about your interactions with the App, such as the features you use, the time and date of your activity, the duration of your sessions, crash reports, and performance logs. This helps us understand how the App is used and identify areas for improvement.
• Log Data: Our servers automatically record information that your browser sends whenever you visit our App. This may include your IP address, browser type, app version, and other statistics.
• Cookies and Similar Technologies: We may use cookies and similar tracking technologies (e.g., web beacons, pixels) to track activity on our App and store certain information. These are primarily used for authentication, remembering your preferences, and analytics. You can control cookie settings through your browser.

2.3 Sensitive Personal Data: Our App is not designed or intended to collect or process sensitive personal data (e.g., health information, racial or ethnic origin, religious beliefs, sexual orientation, precise geolocation, financial account numbers, or criminal records). We strongly advise you not to submit such information through the App. If you choose to provide such data, you do so at your own risk, and you explicitly consent to our processing of that data in accordance with this policy.

3. How We Use Your Information

We use the information we collect for various purposes, based on legal bases such as contract performance, legitimate interests, your consent, or legal obligations.

3.1 To Provide and Maintain the App:

• To operate, maintain, and provide the features and functionality of the AI Assistant.
• To process your Prompts and generate relevant Outputs.
• To personalize your experience and deliver content tailored to your interests.
• To store your conversation history for easy access and continuation (unless you choose to delete it).

3.2 For Research and Development / Improve Our Models:

• To understand how users interact with the App and identify areas for improvement.
• To improve the accuracy, performance, and capabilities of our AI models. This may involve using anonymized and/or aggregated user input/output data for model training and refinement. We take measures to de-identify data used for model improvement to minimize privacy risks. Your individual Prompts and Outputs are NOT used to train or improve public models unless explicitly stated otherwise or with your explicit consent. Our models do NOT learn from your individual usage in a way that directly associates with your identity for public model training.
• To develop new features and services.

3.3 For Communication and Support:

• To respond to your inquiries, provide customer support, and address your requests.
• To send you service-related notifications, updates, and administrative messages.
• With your consent, to send you marketing communications about our products and services.

3.4 For Security and Compliance:

• To detect, prevent, and address technical issues, fraud, abuse, and other security vulnerabilities.
• To ensure compliance with our Terms of Service and other policies.
• To comply with legal obligations, respond to lawful requests, and protect our rights and property.

4. How We Share Your Information

We will never sell your data. We may share your information with the following categories of third parties in limited circumstances:

• Service Providers: We engage third-party companies and individuals to facilitate our App and services, for example (but not limited to) hosting, analytics, customer support, data storage, payment processing. These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Affiliates: We may share information with our current and future affiliated companies, subject to this Privacy Policy.
• Legal Compliance and Protection: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request). We may also disclose your information if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others, including to prevent harm or fraud.
• Business Transfers: In connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your personal information may be disclosed to the acquiring entity.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

5. Data Security

We implement commercially reasonable technical, administrative, and organizational measures designed to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: Data is encrypted both at rest (when stored) and in transit (when being sent over networks, using technologies like SSL/TLS).
• Access Controls: Strict access controls and authentication mechanisms are in place to ensure that only authorized personnel can access user data on a need-to-know basis. Multi-factor authentication (MFA) is required for all administrative access to our systems.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Secure Infrastructure: Our infrastructure is hosted with reputable cloud providers that implement industry-leading security practices.

However, please be aware that no security measure or method of data transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are also responsible for protecting your account credentials, limiting access to your devices, and signing out of the App when not in use.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

The criteria used to determine retention periods include:

• The nature and sensitivity of the personal data.
• The purposes for which we process your personal data and how long we need to fulfill those purposes.
• Legal, regulatory, or contractual requirements.
• The necessity for dispute resolution or enforcing our agreements.

When your personal information is no longer needed, we will securely delete or anonymize it in a manner that prevents its reconstruction or identification.

7. Your Privacy Rights

Depending on your location and applicable data protection laws (such as GDPR for EU residents and CCPA for California residents), you may have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification/Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Note for AI Outputs: While we strive for accuracy, our AI models can sometimes produce factually inaccurate information ("hallucinations"). If an Output contains factually inaccurate personal information relating to you, you can submit a correction request. We will make reasonable efforts to correct this information in our records and outputs where feasible, but due to the technical complexity of AI models, it may not be possible to completely "remove" or "correct" specific factual inaccuracies from the underlying trained model weights.
• Right to Erasure / "Right to Be Forgotten": You have the right to request the deletion of your personal information.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal information, particularly where the processing is based on legitimate interests or for direct marketing purposes.
• Right to Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Non-Discrimination (CCPA): You have the right not to be discriminated against for exercising any of your CCPA rights.
• Right to Appeal: Depending on your location, you may have the right to appeal decisions we make regarding your privacy requests.

How to Exercise Your Rights: To exercise any of these rights, please contact us using the "Contact Us" details provided at the end of this Privacy Policy. We may need to verify your identity before fulfilling your request.

8. Children's Privacy

Our App is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to remove that information from our servers. If you believe we might have any information from or about a child under 13, please contact us immediately at abuse@AvtarGroup.ai.

9. International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside [Your Country, e.g., the United States] and choose to provide information to us, please note that we transfer the data, including Personal Data, to [Your Country, e.g., the United States] and process it there. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We will also inform you via email and/or a prominent notice on our App prior to the change becoming effective. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: info@AvtarGroup.ai